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Common Questions about Vacation Rental Homes

Frequently Asked Questions

Making a Reservation Online

With our online reservation system you are able to:
    Make Reservations and Payments Online
    Request an Early/Late Arrival and/or Departure Time

If you have any questions about online reservations, please contact us, toll-free at 1-888-858-2442.

What is required to make a reservation?

When you find the property of your choice at the dates you want you can either book the property online or call us at 1-888-858-2442. When making your reservation we require a deposit. The remaining balance is processed 30 days prior to check-in.

When is check-in & check-out time?

Most properties will be available for check-in at 3:00 pm. An early check-in may be possible, some units have an additional fee for a guaranteed early check-in.
Check out time is 11:00 a.m (10:00am for some units, check the unit's webpage or your "Approved Reservation" confirmation). Remember vacation homes requires more time to clean than a hotel room.  You can ask if there is a place to store your luggage if you want to play past check out time.

Do you offer Travel Insurance?

You are a valued guest and we want to do everything possible to make your trip enjoyable and worry free. Because the unforeseen and unexpected can occur before you leave or when you are away from home, we recommend and offer CSA's Guest Cancellation Insurance Plan. For more information on what this insurance covers please see the about us section.
Your Travel Insurance payment will be processed when you reserve your property.
For detailed travel insurance coverage information, please contact CSA Travel Insurance directly at (866) 999-4018.

Cancellation and No Refund Policy

Cancellation after confirmation of booking results in forfeiture of any and all collected money, except the guest's security deposit and cleaning fee (if applicable) if full payment has been made. However, after cancellation for any reason, if a portion of the rental time is re-booked at the same rate, a pro-rata refund will be made for those dates re-booked. All refunds of rental services payments, whether complete or pro-rata, will be subject to a $50 cancellation fee. To protect against cancellations caused by certain unforeseen events, such as illness, we recommend that guests purchase travel insurance to assure refund of deposits paid.

How will I receive my confirmation and arrival instructions?


All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the domain hangzen.com to your list of accepted email addresses. You will receive a reservation confirmation including directions and arrival instructions via email within minutes of making your reservation.  If you have not received these emails, please contact us at 888-858-2442.

Is there shopping near by?

Yes, there are many shops and restaurants within 2 miles of most of our properties, many of our properties have shops and restaurants within walking distance.

How many people are allowed to stay in each home?

Occupancy may not exceed what is posted for each property on that unit's webpage. Maximum occupancy includes any infants and/or children. Please check the specific occupancy information provided for the unit you are interested in as several units have lower maximum occupancies than what is stated below.

The following outlines the general maximum occupancy for each home, unless otherwise posted:

3 bedrooms sleep maximum of 8
4 bedrooms sleep maximum of 11

Is there a fully equipped kitchen in all the properties?

Yes, every one has a fully equipped kitchen including:

Refrigerator, stove (except studios), microwave, dishwasher (except studios), blender, coffee maker, toaster, pots & pans, dishes, glasses, silverware and cooking utensils, broom, and dust pan.

Are linens and towels provided?

Yes, there are linens and towels provided. All bedding is provided and towels are supplied, including beach towels.

Are the vacation rentals cleaned daily?

No, the vacation home is cleaned before your arrival and after your departure. You can request a Mid-stay Clean at an additional charge, generally $95 for 2-bedrooms and $75-125 for 3-4 bedrooms. A Mid-stay Clean includes: changing linens and towels, cleaning all bathrooms, kitchen area, vacuum and dusting, sweeping and mopping and refreshing your starter paper products.

Are the properties Non-Smoking?

Yes, all of our properties are strictly Non-Smoking.

What sort of extras are provided in the units?

Our properties offer:

    Free high-speed internet (WiFi)
    Boogie Boards
    Beach towels
    Beach chairs
    Snorkel gear
    Cooler
    Tennis rackets
    Baby Pack-n-Play portacrib/playpens
    Baby high chair/booster seat with tray
    Family board games